Privacy Policy kis918
Your privacy is our priority. This document clearly explains how kis918 collects, processes, stores and protects your personal data in line with international industry practices. Please read it carefully before using our platform.
How We Protect You
kis918 is committed to safeguarding your personal information to a standard consistent with international requirements.
High-Standard Data Security
All member personal data is encrypted using SSL protocols and stored on secure servers that are monitored at all times. Access to data is restricted to authorised staff only.
Not Sold to Third Parties
kis918 does not sell, rent or transfer your personal information to any third party for marketing purposes without your explicit consent. Your data is used only for the purposes stated in this policy.
Full Member Access Rights
As a member, you have the right to view, update and request deletion of your personal data at any time. We respect your right to control the information you share with us. 🔐
Transparent Use of Cookies
We use cookies only to improve the user experience, analyse site usage and maintain the security of your login session. You can manage cookie settings through your web browser.
Clear Data Retention Period
Your personal data is kept only for as long as it is needed for the stated purpose, or as required by law and licensing obligations. After that period, data will be securely disposed of.
24-Hour Privacy Support
Our customer support team is available via live chat and email 24 hours a day, 7 days a week in Malay and English, ready to assist with any privacy-related enquiries.
Latest Update: This Privacy Policy was last updated on 1 January 2026. Continued use of the kis918 platform after this date means you have read, understood and agreed to the terms stated here.
1. Definitions and Scope
This Privacy Policy is published by kis918, an online casino and sports betting platform operating under international licensing. This policy applies to all users, visitors and registered members who access our website at kis918.one or any related applications.
The term "personal data" in this document refers to any information that can identify you directly or indirectly, including your name, mobile phone number, email address, identity card number (MyKad), e-wallet account details and financial transaction records.
By registering an account or continuing to browse the kis918 platform, you acknowledge that you have read and fully understood this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.
This policy is to be read together with our Terms & Conditions and Responsible Gambling Policy. All three documents form the complete agreement between you and kis918.
2. Information Collected
kis918 collects various categories of information to ensure the platform runs smoothly, meets licensing requirements and provides appropriate services to each member.
Account Registration Information
Collected during the new account registration process to verify member identity and eligibility.
Financial Transaction Information
Collected each time you make a deposit or withdrawal through a supported payment method.
Technical and Usage Information
Collected automatically when you use our platform for security and improvement purposes.
Communication Information
Collected when you contact our customer support team via live chat or email.
kis918 will never ask for your bank account password, OTP number or credit/debit card details directly via email or live chat. Be cautious of any phishing attempts claiming to be us.
3. Purpose of Data Collection
Every piece of information we collect has a clear and legitimate purpose. kis918 uses your personal data for the following purposes:
- Identity and age verification: To ensure every member is aged 21 and above and is eligible to use online casino services in line with our licensing requirements.
- Account management: To create, manage and maintain your member account, including processing deposits and withdrawals.
- Fraud prevention: To detect and prevent fraudulent activity, money laundering and platform abuse.
- Legal compliance: To fulfil reporting obligations and comply with the international licensing bodies that regulate our operations.
- Service improvement: To analyse overall usage patterns (not individual behaviour) in order to improve the user experience on our platform.
- Service communications: To send you important notifications regarding your account, bonuses, policy changes and security updates.
- Customer support: To enable our support team to handle your enquiries, complaints and technical assistance requests efficiently.
- Relevant marketing: To present offers and promotions suited to your usage profile, subject to the preferences you selected during registration.
4. Information Sharing
kis918 takes seriously the trust you place in us. Your personal data will not be sold to any third party for marketing purposes. However, there are certain circumstances in which information sharing may occur:
- Payment service providers: Required transaction information is shared with e-wallet providers and payment gateways such as Touch 'n Go eWallet, DuitNow, ShopeePay and FPX providers solely to process your financial transactions.
- Technical service providers: Technology and security infrastructure providers that help us operate the platform, subject to strict confidentiality agreements.
- Legal requirements: If required by law, court order or a legitimate request from a competent authority, we may need to disclose certain information.
- International licensing bodies: Required compliance information may be shared with the regulatory bodies that issued our operating licence.
All third parties that receive your data are bound by data protection agreements that prohibit them from using that information for any purpose other than what has been specified.
5. Cookies and Tracking Technologies
The kis918 website uses cookies and similar tracking technologies to improve platform functionality and security. The following are the types of cookies we use:
- Session cookies: Used to maintain your login session while you are on the platform. These cookies are automatically deleted when you close your web browser.
- Preference cookies: Store your chosen language and interface settings so you do not need to change them each time you visit.
- Analytics cookies: Help us understand how users interact with the platform overall, without identifying any individual personally.
- Security cookies: Detect suspicious activity and protect your account from unauthorised access.
You can control or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect platform functionality, including your ability to log in to your account.
6. Data Security
We implement technical and organisational measures in line with industry standards to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.
- Encryption of data in transit using 256-bit SSL/TLS protocols between your device and our servers.
- Storage of passwords in hashed form that cannot be decrypted.
- Round-the-clock security monitoring with an intrusion detection system.
- Layered access controls: only authorised staff are permitted to access sensitive data.
- Regular security audits carried out by internal teams and independent third parties.
- Tested security incident response procedures to ensure a prompt response.
While we take every reasonable step, no security system in the digital environment is perfect. You are also responsible for keeping your account password confidential and not sharing it with anyone. 🛡️
7. Your Rights
As a kis918 member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our customer support team:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right of Rectification
If your information is inaccurate or outdated, you have the right to request an immediate correction.
Right of Erasure
Under certain circumstances, you may request the deletion of your data, subject to our legal obligations.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
Right to Restriction of Processing
Under certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, contact our support team via 24/7 live chat within the platform or by email at [email protected]. We will process your request within a reasonable timeframe.
8. Policy Amendments
kis918 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in operations, legal requirements, or industry standards. Each update will include a new effective date at the top of this document.
For changes deemed material or significant, we will notify members via their registered email or through in-platform notifications before the changes take effect. Continued use of the platform after the update date means you accept the revised terms.
You are advised to review this policy periodically to stay informed about how we manage your personal information.
9. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
- 24/7 Live Chat: Available directly within the kis918 platform, supported in Malay and English.
- Email: Send your privacy enquiries to [email protected]
We are committed to taking all privacy-related enquiries seriously and responding in a timely manner. Our team is ready to provide further clarification on any aspect of this policy that may be unclear to you.
Join kis918 Today
Our platform is built to provide a safe and responsible gaming experience. With strong data protection and round-the-clock customer support, you can play with confidence.
This platform is for individuals aged 21 and above only. Please play responsibly.